Refund policy
RETURN & REFUND POLICY
Last Updated: September 11, 2026
At MiniLion, we want you to feel confident when shopping for your little ones. If you are not completely satisfied with your purchase, we offer free returns and refunds within 30 days of delivery, subject to the terms and conditions below.
30-DAY RETURN WINDOW
You have 30 days from the date your order is delivered to request a return.
To qualify for a return, the item should generally be:
• Unworn and unused
• In its original condition
• Free from stains, odors, damage, washing, or signs of use
• Returned with original packaging and applicable accessories
• Accompanied by your order information or proof of purchase
Because our products are intended for babies and children, returned clothing must be in a condition that allows us to determine that it has not been worn, washed, or otherwise used.
FREE RETURNS
MiniLion offers free returns for eligible purchases within the 30-day return period.
Please contact our customer support team before sending an item back:
support@minilion.online
Do not send merchandise to our business address unless our customer service team specifically provides return instructions.
HOW TO REQUEST A RETURN
To request a return, please contact:
support@minilion.online
Please include:
• Your full name
• Order number
• Product name
• Reason for the return
• Photos of the item if it is damaged, defective, or incorrect
Our customer service team will review your request and provide the appropriate return instructions.
REFUNDS
After the returned merchandise is received and inspected, we will determine whether it qualifies for a refund under this policy.
Once approved, the refund will be issued to the original payment method used to complete the purchase.
Please understand that although we process approved refunds promptly, the time required for the refund to appear in your account may depend on your bank, card issuer, or payment provider.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
We want your order to arrive safely and accurately.
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible.
Please provide:
• Your order number
• A description of the issue
• Clear photographs of the item
• Photographs of the packaging when relevant
Our team will review the information and work with you to determine an appropriate solution.
WRONG SIZE OR STYLE
If you ordered an incorrect size, color, or style and would like to return the item, you may request a return within the 30-day return period, provided the item meets the applicable return conditions.
Please contact our customer service team before returning the product.
ITEMS THAT MAY NOT QUALIFY FOR RETURN
A return may not be accepted if an item:
• Has been worn or used
• Has been washed
• Has stains, odors, pet hair, or other signs of use
• Has been damaged after delivery
• Has been altered or modified
• Is returned outside the 30-day return period
• Is missing essential original components or packaging where applicable
We may evaluate returns individually and reserve the right to decline returns that do not meet the requirements of this policy, subject to applicable consumer protection laws.
HYGIENE AND BABY PRODUCTS
For health, hygiene, and safety reasons, products that have been worn, washed, soiled, or otherwise used may not be eligible for return.
This does not affect any rights you may have under applicable consumer protection laws in relation to defective or faulty products.
ORDER CANCELLATIONS
If you need to cancel an order, please contact us as soon as possible after placing it.
Because orders may enter processing shortly after purchase, we cannot guarantee that every cancellation request can be completed before shipment.
If an order has already been processed or shipped, the customer may need to follow the applicable return procedure.
CONTACT
For questions regarding returns or refunds, please contact:
MiniLion
Email: support@minilion.online
Phone: 1 (604) 319-8887
Business Address:
5735 Nancy Greene Way
North Vancouver, BC V7R 4W4
Canada
We are committed to making returns and refunds as simple and transparent as possible.